Privacy policy
Last updated: April 2026
Australian Assistive Technology Centre ("we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and share your personal information when you visit, interact with, or make a purchase from our website or physical store.
Information We Collect
We collect personal information to provide and improve our services.
Information You Provide
We may collect the following information when you interact with us online or in-store:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase details
- Account login details (if applicable)
- Any information you provide when contacting us
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages viewed and interactions with the site
- Referring URLs
This data is collected using cookies and similar tracking technologies.
Information from Third Parties
We may receive information from trusted third-party service providers, including:
- Shopify (store platform and order processing)
- Google Analytics (website analytics and performance tracking)
- Meta Platforms (advertising and remarketing services)
- Payment processors (to securely process transactions)
How We Use Your Information
We use your personal information to:
- Process and fulfill orders
- Provide customer support
- Send order confirmations and updates
- Improve our website, products, and services
- Analyze website performance and user behavior
- Detect and prevent fraud
- Show relevant advertisements based on your interactions
If you choose to subscribe in the future, we may also send marketing communications. You will always have the option to opt out.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Ensure the website functions properly
- Understand how users interact with our website
- Improve performance and user experience
- Deliver relevant advertising
You can control or disable cookies through your browser settings.
Please note that disabling cookies may affect website functionality.
Sharing Your Information
We may share your personal information with:
- Service providers (e.g., payment processors, shipping providers, hosting services)
- Advertising and analytics partners
- Legal authorities where required by law
We do not sell your personal information.
Data Retention
We retain personal information only as long as necessary:
- Order and transaction data: up to 7 years (for legal and accounting purposes)
- Customer service communications: up to 2 years
- Marketing data: until you unsubscribe or request removal
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data
- Opt out of receiving marketing communications
To exercise any of these rights, please contact us at:
For security purposes, we may need to verify your identity before processing your request.
We aim to respond to all requests within 7–10 business days.
Please note that in some cases, we may be required to retain certain information for legal, accounting, or administrative purposes.
Marketing Communications
If you subscribe to receive marketing communications in the future, you may unsubscribe at any time using the link provided in our emails.
We may still send important service-related communications (such as order updates).
Security
We take reasonable steps to protect your personal information. However, no method of transmission over the internet is completely secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Children’s Privacy
Our services are not intended for individuals under 16 years of age, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Email: support@australianatc.com.au
Address:
990 Victoria Road
West Ryde NSW 2114
Australia
