Shipping policy
We understand how important fast and reliable delivery is. That’s why we work with trusted shipping partners to ensure your order arrives safely and on time.
Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays).
You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation once your order is dispatched.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
2–6 business days
Please note that delivery times are estimates and may vary due to external factors beyond our control.
Free Local Delivery
Enjoy free local delivery in West Ryde and nearby suburbs (within approximately 10 km).
Eligibility is automatically calculated at checkout based on your address.
This will be automatically applied at checkout.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery in real time.
Delays
While we strive to meet all delivery estimates, delays may occasionally occur due to:
- Carrier disruptions
- Customs clearance processes
- High-demand periods
We appreciate your understanding in these situations.
Incorrect Shipping Information
Please ensure that your shipping details are accurate at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
If your tracking shows that your package has been delivered but you have not received it, please contact the carrier directly.
If you need assistance, feel free to contact our support team — we’ll do our best to help.
Questions
If you have any questions about shipping, please contact us at:
Sales@australianatc.com.au
