Refund policy

We want you to feel confident in every purchase you make with us. If something isn’t right, we’re here to help.

Returns

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

Be unused and in the same condition as received
Include all original tags and packaging
Be accompanied by proof of purchase

To start a return, please contact us at
Sales@australianatc.com.au

Once your request is approved, we will provide detailed instructions on how to return your item.

Returns sent without prior approval will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

The item is defective
The item is damaged
The wrong item was received

In these cases, we will cover the return shipping and arrange a replacement or refund.

Damages & Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (e.g. food, flowers)
Custom or personalized products
Personal care or hygiene-related items
Hazardous materials, flammable liquids, or gases

Sale items and gift cards are also non-refundable.

If you’re unsure whether your item is eligible, feel free to contact us before purchasing.

Exchanges

If you would like to exchange an item, the fastest way is to return the original item and place a new order once your return is approved.

To qualify:

• The item must be unused and in original condition
  
• All packaging and proof of purchase must be included

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 3 business days.

Please note that it may take additional time for your bank or credit card provider to complete the transaction.

If more than 10 business days have passed since your refund was approved, please contact us.

Return Address

990 Victoria Road
West Ryde NSW 2114
Australia

NDIS Plan Types & Refund Handling

If your purchase is made under the NDIS, refunds are handled according to your plan type:

NDIA-Managed

Approved refunds will be processed by cancelling or adjusting the claim through the NDIS portal.

Plan-Managed

Refunds will be issued to your Plan Manager.

Self-Managed

Refunds will be issued directly to you.